Return and refund policy

  • 14 days return policy for unwanted goods; these items must be returned undamaged/unused
  • 30 days return policy for faulty or damaged goods
  • The customer is responsible for returning any goods to us
  • All refunds will be issued back to the card used to place the original order

In the unlikely event that you are unsatisfied with the goods that you receive, please contact us within 14 days of delivery. We will endeavour to meet your requirements, however, the return of undamaged goods is at your cost. If the goods are returned to us undamaged/unused in their original packaging and remain in a suitable condition for resale a refund will be issued (excluding delivery charges). Any returns that are received by us in a condition Coffeesection deems unsuitable for resale will not be accepted for return and/or refund. Products that are returned used will only be refunded if they have a manufacturing defect. The Coffeesection takes no responsibility for any loss and/or damage to returned goods in transit and the unsatisfactory/unsecure packing by the customer.

Faulty or damaged goods should be returned to us within 30 days of delivery, we will examine the faulty or damaged product and either offer a replacement or a refund of cost.

Please remember to retain a proof of return from the courier as Coffeesection cannot be held responsible for goods lost in transit. Your statutory rights are not affected.

Where you make a valid claim in respect of any shortages or defects to your order upon delivery and we are liable for the claim, we can at our option make up the shortages or replace the goods free of charge. Alternatively, we may refund the price of the goods in question to you. The decision of which will be at our discretion.

If delivery is not refused and you do not notify Coffeesection accordingly, Coffeesection shall have no liability for any defects and you shall be bound to pay for the goods.

You have a right to cancel your order with Coffeesection within 2 working days of receiving your purchase. Please notify us in writing within this two-day period if you wish to cancel your order and that you intend to return the item(s). We will be happy to offer you a full refund including any carriage charges incurred.

Returns Address

Please send any returns to:

KAST Global
Kratovo 8 str.
Sofia
1612
Bulgaria