Shipping policy
General Shipping Information
We offer FREE economy delivery option worldwide. The estimated delivery times for the economy option is:
- Europe: 6 – 12 business days
- USA, Australia: 12 – 25 business days
- Rest of the world: 15 – 30 business days
We also offer an expedited delivery option with DHL Express. The estimated delivery time for the expedited option is 2 – 5 business days Worldwide.
We aim to dispatch orders the same day whenever possible, if not then orders will be dispatched the next working day. Where relevant as soon as your order is processed a tracking number will be generated and emailed to you so that you can track your order once it has been collected for delivery.
In order for us to process and deliver your order as quickly and efficiently as possible, please ensure that you enter your correct delivery address with postcode and contact telephone number.
Damaged Goods
In the unlikely event that your order is delivered in a damaged state, you must sign for your goods as ‘damaged’ and contact us within 3 working days. We will endeavour to meet your requirements as quickly and efficiently as possible for the return of the damaged goods and/or replacement.
If the damaged goods are not signed for as ‘damaged’, you must contact us by the next working day after delivery otherwise we cannot accept your goods as damaged and no further action can be taken.
General Delivery Terms and Conditions
Delivery shall be made to the delivery address supplied by you at the time of ordering. Any times quoted for delivery area are approximate only and Coffeesection shall not be liable and has no influence over any delay in delivery of the products howsoever caused.
Where relevant, goods must be signed for at the delivery address by the customer, or by any other person nominated by the customer who is over 18 years of age.
Please note that glassware and liquids are not covered by insurance while in transit. Coffeesection will ensure sufficient and secure packing of any such goods and will not be held responsible for any damages/breakages from the point of dispatch.
Coffeesection does not take responsibility for goods that are damaged or broken in transit by the chosen postal or courier service.
Coffeesection does not take any responsibility for any good(s) not being to the customer’s exact liking.
Coffeesection does not take responsibility for products reaching a sub-standard level due to package tampering and/or delivery confusion or absence of recipient. Ownership of the goods shall pass to you once the goods have been delivered, even if the goods have not been received by you in person. Coffeesection takes no responsibility for any damage and/or loss to the goods from the time of receipted delivery.
In the event of non-delivery, please contact Coffeesection at coffeesection@gmail.com and the relevant action will be taken.